Getting started with Chatter
Keep your app updated
The Chatter team releases new builds with bug fixes and improvements almost every day, so it's important to keep your app updated to the latest release for the best experience. Here’s how:
- Initial login - Your app will be up-to-date once downloaded from the app store. Always make sure its on the latest version.
- Subsequent logins - The app will also auto update with new releases. In case you don’t see the most recent release, you can update to the latest build internally through your Chatter app. Go to Profile > Settings > Updates and tap on Check for Updates.
Report bugs or feature requests
Your feedback at this stage as a beta user is incredibly important to us, to help shape the future of Chatter. So, we’ve made it very simple to report bugs or suggest improvements.
- Simply shake your device from left to right, right to left, and our ticket system will automatically pop up on your screen.
- Select the ticket type - either bug report or improvement suggestion - and provide a description.
- Tap on the + button to grab another screenshot, record screen, or add a screenshot from your picture gallery.
- Tap on Submit to send the bug report or improvement suggestion.
Stay Involved
For new users, onboarding rooms will be hosted throughout the day on the Chatter app. Look for a “Chatter 101” room title on your home feed and join in with questions to get you started.
Also, most nights around 8pm Eastern Time, the Chatter team will host a live Town Hall just for beta testers. This is where you will hear about the latest updates to the apps as well as upcoming features and changes. Check the Upcoming Rooms section on the app's home screen and the Spotlight section on the discover tab for the next scheduled Town Hall and RSVP.
Keep in mind that the best way to explore Chatter and dive into all the features is to follow as many people as possible. This helps populate activity just for you, including new and upcoming rooms, conversations, messages, etc. We recommend you follow at least 20 people.
How to use main features
Rooms:
Live rooms are the focal point of your Chatter experience. It’s where you can connect with the right people at the right time, whether a planned event or a spontaneous debate with your friends or community.
How to start or schedule a room:
- Tap on the teal + button on the home screen and then tap on Room.
- Complete the room setup and select your options.
- Once complete, tap on the Checkmark button on the top right to start or schedule the room.
How to manage a room:
- Tap on the 3 dots button in the top row to update room settings and permissions.
- Tap on the 9 dots button to pin links to the top of the room or start a poll.
- Tap on the Share button in the upper right to share the room.
Conversations:
Conversations are a way to communicate more broadly with your community across the app. For example, ask an open-ended question for feedback, or announce an upcoming room to start building buzz.
How to start a conversation:
- Go to the home screen.
- Tap on the + button with your avatar in the upper left corner. It is located right below the Chatter logo. You can also tap on the teal + button on the bottom menu bar.
- Tap and hold the microphone to record a message.
- Tap on the photo or link button to add a photo or link to your conversation.
- Tap on the send button, type a conversation title and tap on Finish to post the conversation.
- Look for responses and engage.
How to delete a conversation:
- Open the conversation.
- Tap on the 3 dots on the upper right corner.
- Tap on Delete Conversation.
How to delete your reply in someone else's conversation:
- Tap and hold your avatar bubble with the message you want to delete.
- Tap on Delete post.
Channels:
Channels allow you to curate content under a certain theme or topic. And, if you are a Chatter Pro creator (coming soon) channels are one of the top ways to monetize and get access to additional features.
How to create your first channel:
- Tap on Channel on the bottom bar.
- Tap on Create a Channel.
- Fill out each screen in the workflow.
How to create additional channels:
- Tap on Channel on the bottom bar.
- Tap on the channels icons on the top left.
- Tap on New channel.
- Fill out each screen in the workflow.
How to edit a channel:
- Tap on Channel on the bottom bar.
- Tap on the channels icons on the top left and select the channel you want to edit.
- Tap on the Edit button on the top right.
- Once complete, tap on the Checkmark button on the top right to save changes.
How to create a room under your channel:
- Open your channel page by going to your profile or tap on Channel on the bottom bar and tap on the channels icons on the top left to select the channel you want.
- Scroll down and tap on Create a room.
- Proceed with the normal room setup flow.
Known issues or requests
Known Major Bugs:
- Hearing from the audience. In most cases, you will have to be brought on stage to hear or view content.
- Entering rooms and not seeing yourself. Close the app and relaunch, and try to enter the room again.
Features not available yet:
- Moments (scissors icon on bottom left in rooms)
- Room recordings/replays
- Ability to delete a channel
- Ability for admins and leaders of channels to create a room
- Ability to edit or delete scheduled rooms
- Multi-streaming to other apps
- Monetization
- Sharing links to your rooms
Visit this page for updated features or resolved bug requests.
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